LS Technologies, LLC
  • 20-Jun-2017 to 19-Aug-2019 (EST)
  • Information Technology
  • Wahsington, DC, USA
  • Full Time

Description       

LS Technologies currently has an opening for a Help Desk Technician. This position will become part of a team of professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office which is responsible for ensuring emergency operations are maintained. If disruptions such as national emergencies, natural disasters, or equipment malfunctions occur, the C3 office is chartered with restoring the communication services expeditiously. The Desk Technician will provide user support and customer service at the Washington Operations Center for FAA supported computer applications and platforms.

Responsibilities

  • respond to requests for technical assistance in person, via phone, and electronically
  • diagnose and resolve technical hardware and software issues
  • research questions using available information resources
  • advise user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • redirect problems to appropriate resource
  • identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • stay current with system information, changes and updates

Requirements  

  • Applicants must possess a Top Secret Clearance or higher. US citizenship is required with the ability to upgrade to Top Secret/SCI.
  • Security +, Network + and A + Certifications (2 out of 3) are required
  • Two years relevant experience in a help desk environment.
  • Must be willing and able to work a rotating shift schedule to include nights and weekends.
  • Experience with Active Directory, Microsoft Exchange, and general knowledge of Windows-based systems.
  • Familiarity with Hyper-V is highly desirable.

Education

  • 4-year degree from an accredited college/university

Travel

  • 0% - 10%
LS Technologies, LLC
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